Refund Policy

Last updated: 1 August 2026

At Uday Raj Advertisers, most products are customised according to the customer’s size, design, text, material and printing requirements. Therefore, refunds are subject to the conditions below.

1. Customised Products

Custom-printed or made-to-order products are generally not eligible for return or refund after:

• The artwork has been approved.
• Printing or production has started.
• Materials have been purchased specifically for the order.
• Installation work has started.
• The completed product matches the approved design and specifications.

This includes products such as banners, boards, signages, hoardings, visiting cards, ID cards, printed canopies, standees, corporate branding materials and customised displays.

2. Eligible Refund or Replacement Cases

A replacement, correction or refund may be considered when:

• The delivered product is materially different from the approved design.
• The wrong product or quantity was supplied.
• The product has a major manufacturing defect.
• The product was damaged before or during delivery by our team.
• We are unable to fulfil the order after accepting payment.

Where possible, we may first offer to repair, reprint, replace or correct the affected product.

3. Non-Eligible Cases

Refunds will not normally be provided for:

• Spelling, contact details or design errors approved by the customer.
• Incorrect measurements supplied by the customer.
• A change of mind after production has started.
• Minor colour differences between a screen and printed material.
• Minor variations in cutting, finishing, texture or dimensions.
• Delays caused by weather, transport, site access or circumstances beyond our reasonable control.
• Damage caused after delivery, installation or improper handling.
• Products used, modified, installed or damaged by the customer or another service provider.
• Customer-supplied artwork of insufficient quality or resolution.

4. Reporting a Problem

Any refund, damage or replacement request must be submitted within 48 hours of delivery or installation.

The request should include:

• Customer name
• Order or invoice number
• Description of the issue
• Clear photographs or videos
• Copy of the approved artwork, where relevant

Requests can be sent to info@udayraj.com or communicated through the office handling the order.

5. Inspection

We may inspect the product or request that it be returned before approving a refund or replacement.

Customers should not dispose of, alter or further use the disputed product until the claim has been reviewed.

6. Refund Processing

Once approved, refunds will normally be processed to the original payment method or through another mutually agreed method.

Depending on the bank or payment provider, the refunded amount may take approximately 5–10 business days to appear.

Design fees, site survey charges, transportation expenses, completed labour and costs already incurred may be deducted where applicable.

7. Partial Refunds

Where only part of an order is defective or incorrect, any approved refund or replacement will apply only to the affected portion of the order.

8. Shipping and Transportation Charges

Delivery, collection, installation and transportation charges are normally non-refundable once the relevant service has been completed.

9. Contact Us

For a refund or replacement request, contact:

Email: info@udayraj.com
Phone: +91 94595 22221 | +91 94189 00466 / 01772804477